1. Introduction

Welcome to Ceylon Hospitality Academy ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ceylonhospitalityacademy.com or use our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please discontinue use of our website.

2. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Contact us through our website forms or email
• Enrol in or enquire about our courses
• Subscribe to our newsletter or updates
• Apply for a position at our academy

This may include your name, email address, phone number, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, certain information may be automatically collected by our servers and analytics tools, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Process course enrolments and send relevant course information
• Send newsletters, promotional materials, and updates (only if you have opted in)
• Improve our website content, features, and user experience
• Comply with legal obligations and protect our legal rights
• Analyse website usage to better understand our audience

4. Cookies

Our website may use cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and gather analytics data. Cookies help us understand how visitors interact with our website.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website, conducting our business, or serving our users, provided they agree to keep your information confidential.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of our academy, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymise it.

8. Third-Party Links

Our website may contain links to third-party websites, including our social media profiles. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Withdraw consent for marketing communications at any time
• Lodge a complaint with an applicable data protection authority

To exercise any of these rights, please contact us using the details provided below.

10. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: